Partnering with a more human resource

Straight ahead to artificial intelligence?

Posted by: on 1 April 2017 in Innovation & Technology

I said take the second right after the roundabout!

Remember those heated navigational disputes that dominated just about every car journey? Road trips had the capacity to end relationships. Yet, in the last few years arguments over incorrect directions or which route was shortest have almost been eliminated by Artificial Intelligence (AI) – as your GPS or satellite navigation device issued step by step guidance to the driver. Passengers all over the world were instantly free to cease their quarrels and instead take a dozen selfies, check the car mirror to see if they had spinach on their teeth, or ponder the meaning of life!

According to a recent MIT Technology Review, Asia is speeding up global AI adoption. Business leaders across many industries view Artificial Intelligence (AI) and robotics as constructive, with expected efficiencies and higher productivity. Human Resource (HR) professionals shared mixed views on whether AI could result in job losses. But overwhelmingly they believe their role will change, to manage both man and machine. Industry experts see AI being used to augment human talent in their current jobs. Indeed over time the introduction of AI and robotics in a workplace may enable the creation of new jobs and the possibility to achieve more than ever before.

The ADP Research Institute (ADPRI) Evolution of Work report backs this prediction for technology driven workplace change. Surveyed employees said they expect shifts in where and how they work. They also intend to ‘learn online’ to build their knowledge and anticipate the breakdown of ‘traditional workplace hierarchies’ – perhaps in their search for companies and roles that have ‘greater meaning’.

Wherever you and your business are on the transition spectrum from a human-dominated workplace to an AI-human collaborative workplace, there are certainly some important considerations including:

  • how it will change your talent utilisation/resourcing
  • what type of impact would there be on employee engagement if tasks changed
  • how would you manage learning and development, since the way and extent to which each employee uses AI may differ, even within a similar functional role
  • how will you assess employee performance and remuneration
  • Will government legislation affect your use of AI in certain roles/tasks

Click to learn more about this significant topic – via a short infographic, the detailed MIT Techonlogy Review and other insightful resources.

Written by: The Connect@ADP Team

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TAGS: AI artificial intelligence automation Big data Evolution of Work HCM Human Capital management Human resources innovation technology workforce management

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