Partnering with a more human resource

Why You Should Stop Calling ADP a Payroll Vendor

Posted by: ADP on 12 April 2016 in Innovation & Technology

The 60-year-old company is building a human resources software marketplace akin to the Salesforce AppExchange.

If you automatically associate the name ADP with payroll services, you are to be forgiven. After all, more than 610,000 businesses rely on the 60-year-old company to pay 24 million employees in the U.S. alone. Put another way, ADP touches the pay checks of one in six U.S. workers.

It’s Stuart Sackman’s mission to change that perception. As corporate vice president in charge of product and technology, Sackman is spearheading ADP’s strategy to drive deeper into corporate human resources departments with systems for managing recruiting, employee benefits, and time tracking.

In fact, more than half of ADP’s national accounts use both its payroll services and other HR apps—something many people don’t realise. “We already compete broadly in human capital management,” Sackman said. That’s the jargon the tech world uses to describe the myriad applications and services rising up to help businesses manage their workforces.

The existing evidence is compelling. The company already ranks No. 7 among the top 10 cloud HR software vendors, with a 4% share of the market, according to researcher Apps Run the World (1). That might seem small, but for perspective, SAP and Workday rank No. 1 and No. 2 on this list, with 11% share and 9% share, respectively.

ADP’s strategy for claiming more of that share centres on a year-old initiative to ally with other software companies—its newly expanded relationship with sometime rival Workday (2) is one example—that drive more business for its core human resources software. “They are trying to become a platform, an ecosystem. They’re even willing to consider competitors,” said Holger Mueller, principal analyst with Constellation Research.

ADP features complementary software on the ADP Marketplace (3) after reviewing them for security and “relevance,” and it receives a transaction fee on any sales that result from a marketplace listing referral. This strategy is similar to the directories created by Salesforce CRM (4) (with AppExchange) and Atlassian to highlight software related to their core products. There are some pretty well-known apps in ADP’s directory, such as the SAP [fortune stock symbol=”SAP”] Concur expense management tool. But many of the companies are relatively unknown, such as Flock, one of the many companies—along with venture capital darling Zenefits—that is disrupting how small businesses manage employee benefits.

So far, ADP  ADP (5) has signed more than 100 software developers—creators of everything from recruiting tools to timesheet apps to talent management systems—and it has another 300 to 400 potential partners in the pipeline, Sackman said. “We can’t build all these things ourselves.”

When asked what sorts of apps ADP will prioritise, Sackman said one fast-growing areas centres on employee wellness. In addition, ADP is investing heavily in analytics technologies that help businesses anticipate recruiting needs or identify employees that might make management candidates. “Today, we have no policy to limit the entrants in any particular category,” he said.


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